6 Tips to Find the Right IT Company for Printer Repair

Even if you have an IT department within your company, sometimes a printer repair task will fall outside the realm of their capabilities, and you’ll need to search for an IT Company who can get it fixed, and fast. To help you go about finding the right IT Company for the job, here are 6 of our top tips:

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   Check whether the IT Company has enough experience:

While it might seem like a good idea to choose a new IT Company and support them in their venture, it usually pays to select one with a few years of experience under their belt, and whom have a substantially qualified printer repair technician on their team.

2. Does the IT Company have a printer repair technician with the right experience?

Each brand of printer has different repair needs, and as such, you should check whether the printer repair technician has enough experience of dealing with your brand of printers. They should also have the relevant certification; if they’re experienced at repairing printers and work with a reputable IT Company, then they doubtless hold an ASP Certificate, but it’s best to check this before you let them try to fix any issues with your printer. This is especially important if your printer is under warranty.

3. Check that once you’ve chosen a printer repair technician, they complete the job fully:

While you might think it enough that a printer repair technician from a reputable IT Company comes to your office and fixes the problem you were having with your printer, ideally, they should carry out a full assessment to determine what caused the issue, and try to prevent it from happening again in the future. It may be that the printer has worn parts, or needs to be cleaned, and a good printer repair technician will clean it for free while advising you of how to maintain it to minimize further damage and wear.

4. Is the printer repair technician being honest enough with you?

While this can be hard to tell, it might be worth getting a second opinion if you suspect that the price quoted for the work, may be higher than necessary. However, if the printer repair technician charges you an exorbitant amount for simply cleaning the printer, then you can safely assume they’re not being honest with you.

5. Will the IT Company be there for you when you need them?

If your chosen IT Company only employs one printer repair technician, will they be available for you if you need them in an emergency? Many offices center around printers, and when one is down, they can’t function effectively until it’s fixed. Check how many printer repair technicians they have on their team, and talk to them about their availability should you have a problem that needs to be fixed quickly in the future.

6. Is the printer repair technician professional at all times

Usually, you can tell when you first make contact with an IT Company, whether they have a professional attitude towards their work, but sometimes, even if they do, the printer repair technician who comes to your office, may not. Check that whoever you choose carries out their work efficiently and with professionalism at all times.

So, when you’re searching for the right IT Company to help you solve your printer repair issues, or even once you’ve found one, ask yourself the above questions and check that the printer repair technician is qualified for the job.